If you have any concerns about the roadworthiness condition of a commercial vehicle for e.g. School Bus, Truck, Trailer or indeed any other type of commercial vehicle you can report your concerns in confidence to the RSA in any of the following ways
If you have any questions about your CVR test, you need to contact your test centre. Find the contact details of your preferred test centre
You must submit a complaint in writing to the test centre where the vehicle was tested. The complaint shall state the following:
You should receive a written acknowledgement of the receipt of your complaint from the test centre within three working days of the receipt of the complaint. You should receive a response to your complaint within 14 working days.
Download our leaflet on RSA commitment to Customer Service as regards CVR Testing (PDF)
Feedback on any potential errors or omissions in your risk rating can be sent to us by email at firstname.lastname@example.org or call the CoVIS helpdesk on 091 480 981 so that we can review them and if necessary correct them.
Please include the following information in any correspondence with us and/or have the following information to hand prior to calling:
If you have any queries about how to register or complete your self declaration or are experiencing any difficulties booking a test online please contact the CoVIS Helpdesk
Tel: +353 1 963 5149
Monday - Friday (excluding Public and Bank Holidays) 7:30 - 18:00
Saturdays 8:00 to 12:00
You will receive an automatic acknowledgement of your email from a ‘no-reply’ email address. We will be in touch with you in due course.
If you have any other questions, about policies, procedures, or becoming a test centre or tester please contact us:
091 872 600
Opening hours Monday-Friday 9:00 – 13:00 and 14:00 – 17:00
Commercial Vehicle Testing
Road Safety Authority